If service is needed, Ditting USA must be contacted
for service or recommendation of a service company PRIOR to any labor or service
being performed. Most of the time, the problem, though it might seem
like a matter of life and death, could simply be power-related or a circuit
breaker that has tripped for safety. Ditting would like to avoid having you face unnecessary costs. Our
years of experience has shown that we can fix 99% of our grinder-related
problems quickly and easily over the phone in minutes.
If a part needs replacement, the part will be billed (including shipping
charges) and shipped to you by the requested shipping method. When you return
the defective part along with the model and serial number of the machine from
which the defective part was removed, you will receive credit for the defective
part and your cost will be for shipping only. Expedited transportation costs will be the customer's
Ditting USA, Inc. has a list of service companies across the
service our grinders. These are independent companies and are not associated with Ditting USA,
and we would like to hear your experiences with them in order to concentrate
only on those companies who service your machines properly, efficiently and professionally.
This warranty is put in simple words to avoid misunderstanding and/or abuse.
If you have any suggestions on the way we can take better care of your
investment, please let us know.
Call us toll-free at 800-835-5992 for free technical assistance,
service tips, and complete schematics from knowledgeable service technicians. We
are here to support our customers and service centers with any questions you may
have. Do not hesitate to call.
pdf Warranty Details